FAQ

Questions on general use

Questions on loans

Questions on inter-library loans
 

Questions on general use

  1. When is the library open?
  2. How can I register?
  3. I am not a student - can I still use the library?
  4. What does it cost?
  5. What is my password?
  6. What do I do if I forget my password?
    Please inform the lending desk and ask them to reset your password.
    Your password can only be reset upon presentation of a personal ID card or passport plus residence certificate.
  7. Where can I write in the University Library?
  8. Where can I scan or print in the University Library?
    Please ask the relevant branch library.
  9. Can I work with my own laptop in the University Library, and how does the WLAN work?
     

Questions on loans

  1. How long are the loan periods?
  2. I want to order/borrow something from the stacks, how does it work?
    You can generally place orders online; if this is not possible you will have to go to the library and submit an order note. For waiting times, please see the following table.
  3. How long are books I order kept aside for me?
  4. The book I am looking for is out on loan. When is it due back and how can I reserve it? Does this cost anything?
  5. Will I be notified when the books I have ordered or reserved are ready?
  6. How do I cancel book reservations?
  7. How often can I renew my books?
     

Questions on inter-library loans

  1. How long does it take for an inter-library loan?
    An inter-library loan can take one to four weeks from order to receipt.
    Please ask the inter-library loan staff.
  2. How much does an inter-library loan cost?
  3. How will I know when my inter-library loan has arrived?
    You will receive a notification by email.
  4. An inter-library loan will take too long. What other alternatives are available?