FAQ

Questions on general use

Questions on loans

Questions on inter-library loans
 

Questions on general use

1. When is the library open?
2. How can I register?
3. I am not a student - can I still use the library?
4. What does it cost?
5. What is my password?
6. What do I do if I forget my password?
   Please inform the lending desk and ask them to reset your password.
   Your password can only be reset upon presentation of a personal ID card or passport plus residence certificate.
7. Where can I write in the University Library?
8. Where can I scan or print in the University Library?
   Please ask the relevant branch library.
9. Can I work with my own laptop in the University Library, and how does the WLAN work?
    

Questions on loans

1. How long are the loan periods?
2. I want to order/borrow something from the stacks, how does it work?
   You can generally place orders online; if this is not possible you will have to go to the library and submit an order note. For waiting times, please see the following table.
3. How long are books I order kept aside for me?
4. The book I am looking for is out on loan. When is it due back and how can I reserve it? Does this cost anything?
5. Will I be notified when the books I have ordered or reserved are ready?
6. How do I cancel book reservations?
7. How often can I renew my books?
    

Questions on inter-library loans

1. How long does it take for an inter-library loan?
   An inter-library loan can take one to four weeks from order to receipt.
   Please ask the inter-library loan staff.
2. How much does an inter-library loan cost?
3. How will I know when my inter-library loan has arrived?
   You will receive a notification by email.
4. An inter-library loan will take too long. What other alternatives are available?