FAQ
Questions on inter-library loans
Questions on general use
- When is the library open?
- How can I register?
- I am not a student - can I still use the library?
- What does it cost?
- What is my password?
-
What do I do if I forget my password?
Please inform the lending desk and ask them to reset your password.
Your password can only be reset upon presentation of a personal ID card or passport plus residence certificate. - Where can I write in the University Library?
-
Where can I scan or print in the University Library?
Please ask the relevant branch library. - Can I work with my own laptop in the University Library, and how does the WLAN work?
Questions on loans
- How long are the loan periods?
-
I want to order/borrow something from the stacks, how does it work?
You can generally place orders online; if this is not possible you will have to go to the library and submit an order note. For waiting times, please see the following table. - How long are books I order kept aside for me?
- The book I am looking for is out on loan. When is it due back and how can I reserve it? Does this cost anything?
- Will I be notified when the books I have ordered or reserved are ready?
- How do I cancel book reservations?
- How often can I renew my books?
Questions on inter-library loans
-
How long does it take for an inter-library loan?
An inter-library loan can take one to four weeks from order to receipt.
Please ask the inter-library loan staff. - How much does an inter-library loan cost?
-
How will I know when my inter-library loan has arrived?
You will receive a notification by email. - An inter-library loan will take too long. What other alternatives are available?