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Loan Service

Loan desk service hours

(on Ground Floor, left-hand side, behind security gates)

Monday – Friday: 09:00 - 19:00
Saturday: 10:00 - 18:00

Service hours of book return and renewal (Lobby)

Monday – Friday: 09:00 - 19:00
Saturday: 10:00 - 18:00

Six self-issue machines on Ground Floor

(Ground Floor, on either side behind security gates)



Head of subject area:

Fax:  +49 30 2093-99330


Mrs Annett Stier
phone.:  +49 30 2093-99331
office hours:
Monday: 15:00 - 17:00
Thursday: 12:00 - 15:00








User Management (Clearing Service for HU members)

For questions regarding registration and changes to user groups



Office hours:

Phone: +49 30 2093-99314


Monday: 12:00 - 14:00
and by appointment in room 1.503






Loan desk

  • Membership card application
  • Membership card renewal, change of address
  • Password requests
  • Pick-up service for Interlibrary loan orders
  • Keys to study carrels and rooms for group study
  • Issue of those media which cannot be borrowed at self-issue machines
  • Media with a due maximum lending period have to be handed in here and may be renewed if need be.


Orders and Retrievals

  • Media from the closed stacks on Lower Ground Floor (borrowable and reference materials) are ready for pick up at the automats Abholautomaten "Jacob" oder "Wilhelm" (only in German) after one day. Reference media which are older than 100 years are issued at the research reading room.
  • Form orders are not visible in user accounts and may be issued at the loan desk or at the research reading room (if the item is older than 100 years).
  •  Retrievals from the off-side depository are twice per week (Monday and Wednesday) and are ready for pick up at the automats Abholautomaten "Jacob" oder "Wilhelm" (only in German) or at the loan desk after one day.
  • The notification of the provision of an item includes the information about its location. Further information: here.
  • Your order could not be processed?
    If an order from the closed stacks or the off-side depository cannot be processed successfully, we delete it in the account and leave the order form with the reasons specified at the reference desk. Please inquire at the reference desk on the Ground Floor if your ordered item is not ready for pick-up within two days.


Borrowing items at self-issue machines

  • You may borrow items independently during the opening hours of the building.
  • You need a valid reader card and a password for that. For your own security, always take with you the receipt of your borrowed items.
  • If there are any overdue items or charges, borrowing at the self-issue machines is not possible.
  • With the help of your Mensacard, you will pay your overdue or interlibrary loan charges here.
  • The self-issue machines do not accept any book returns.

Returning media

  • There are two machines available during library opening hours in the Ground Floor lobby;
  • In the lobby, at the desk, during opening hours.
  • At the loan desk.
  • In container boxes during un-serviced hours


Returning media from the branch libraries

  • You may only return media of the Central Library, the Science Branch Library and Campus Nord. Please note that media from Campus Nord can only be returned during the service hour Monday - Friday from 09:00-19:00 and on Saturday from 10:00-18:00

Current special loan conditions

  • Total of borrowed items: 100
  • Loan period: 28 days / maximum: 84 days (3x automatic renewal if there is no reservation)
    Please check your user account if the media have been renewed automatically. If the renewal service fails for technical reasons, no claim for exemption of reminder charges is accepted.
  • Loan period for HU-staff: three months/period - may be extended up to six months
  • Textbook collection: loan period of four weeks/ maximum loan period of 84 days. The loan period for textbook collection media is four weeks. You may renew those media via your online user account up to 84 days if they are not reserved. The items will not be automatically renewed.

Collection not for loan

  • Holdings 65 A xxx to 77 A xxx
  • So-called group-class marks: e.g.: Gesch. xxx., Phil.xx, Gesch.P. etc.
  • Holdings of bound and unbound journals
  • Special collections and holdings (historical collections inclusive)


If you have any questions or would like to give some feedback, do not hesitate to contact us via email as we always strive for the improvement of our service.